Now a man from Chicago or Texas... I can not remember... phone calls us and claims after reviewing everything we have been via he was planning to up grade the ground for $five hundred.00 and Focus on an even better offer for our kitchen. I explained to him, "The kitchen area will not be a priority and we want to cancel our kitchen area get, and target finding our repair service accomplished."
Customer service- It is all reactive very good employees although not more than enough persons to clean up the catastrophic messes that the corporation produces
So be warned….they about demand…don’t stand by the products or warranty as well as carpet isn’t the things they say it is actually. Its junk!!!!!!!!!!!!!!
No, I will likely not fork out, set the oak again. The oak were Lower in half so it experienced a seam now exhibiting. I known as Empire, put in an incredible time on hold, talked with two people that assured me a supervisor would connect with me back. NO ONE At any time Known as ME!
Good get the job done lifetime balance - superior employees within the nearby sector... That's all there's nothing else very good to state
We extremely regret The dearth of observe you've got gained, this not the extent of service we assume for our prospects. You could guarantee that we'll observe up along with you shortly with regards to this problem. Thank you.
Thank you for bringing this situation to our attention. We would like all of our clients to feel assured in the caliber of their buy and they are dissatisfied to listen to that you'll be not happy with your carpet. We are going to stick to up with you Soon to aid solve this issue. Thank you.
.. again. To mention I am disappointed is surely an understatement. I actually wanted this being taken care of prior to the weekend was out. Empire Carpet was rapid sufficient to get my dollars but their customer service genuinely desires some get the job done. If This can be solved to my gratification I might be content to amend my study but for now I'd locate it challenging to suggest Empire to everyone!
But nobody called me on Monday, which is humorous since the lender did not call me both. They don't seem to be an easy organization to contact either. I used to be placed on keep 50 moments this early morning and I was on keep for twenty minutes final Saturday early morning. This complete approach was awful - worst customer support.
is paramount however it starts with satisfied workforce (in twelve reviews) Fantastic expertise and friendly work setting
The installers were there until 8:30 pm, and Empire Today oh yeah, the plumbers truck broke down so nobody could arrive on Friday. Plumber arrived Saturday, repaired the pipe, but sad to say didn't purge the new h2o heating system correctly, leaving air while in the process and me without the need of warmth now to the 4th working day today, and that is Monday.
So we referred to as Empire back again and they claimed they have been having difficulties With all the Cincinnati department and the situation employee on our account quit. Awesome. So ultimately after a few additional times a lady explained we were being declined mainly because we experienced a foul vacuum cleaner. Yes That could be a genuine statement.
My set up of LVT in two rooms transpired on Friday, the 13th of May possibly. I now believe in poor luck times. It started out off at once While using the installer unintentionally chopping into my baseboard heating drinking water pipe during the eating home. This resulted in a huge puddle of h2o on the ground and loss of drinking water and warmth in my residence. I referred to as my own plumber instantly but did not want to pay for the do the job Unless of course someone at Empire sure to reimburse me.
Secondly, the installers did an extremely precise occupation for me. Punctual and craftsmen... all of them! As being a retired more mature lady, I've to essentially spending plan for a thing significant such as this and Empire didn't disappoint me!